Privacy Policy

Introduction

Lustre Support (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we look after your personal information when you visit our website https://lustresupport.com (“our site”) or engage our services, and tells you about your rights and how the law protects you.

1. Important Information

  • This website and our services are not intended for children, and we do not knowingly collect data relating to children.
  • Please read this Privacy Policy together with any other privacy notices we may provide so you are fully aware of how and why we use your data.

2. Who We Are

Lustre Support is the controller of your personal data.

📧 Email: hello@lustresupport.com
📍 Based in: London, UK

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us via email.

You have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you contact the ICO.

3. The Data We Collect

We may collect and process the following types of data about you:

  • Identity Data: name, business name, title.
  • Contact Data: email address, phone number, billing address.
  • Transaction Data: details about payments and services you have purchased.
  • Technical Data: IP address, browser type, and how you use our website (via cookies).
  • Usage Data: information on how you interact with our site or services.
  • Marketing Data: your preferences in receiving communications from us.

We do not collect special category data (such as health, ethnicity, or political opinions) and we do not knowingly collect data relating to children.

4. How We Collect Data

  • Direct interactions: when you contact us, book a consultation, sign up to updates, or purchase services.
  • Automated technologies: as you browse our website, we may automatically collect technical information using cookies.
  • Third parties: we may receive information from analytics providers (like Google Analytics) or payment providers.

5. How We Use Your Data

We will only use your personal data when legally allowed. Common uses include:

  • To provide services to you.
  • To process payments and send invoices.
  • To respond to your enquiries.
  • To send you updates or marketing (only if you’ve opted in).
  • To improve our website and customer experience.

Legal bases we rely on:

  • Performance of a contract (when delivering services you request).
  • Legitimate interests (for business improvement, record-keeping, or marketing).
  • Legal obligation (for tax or regulatory purposes).
  • Consent (when you opt into marketing).

6. Marketing

You may receive marketing communications from us if you have requested information from us or purchased services and have not opted out.

  • You can opt out at any time by clicking “unsubscribe” in emails or contacting us.
  • We will never sell or share your details with third parties for their own marketing.

7. Sharing Your Data

We may share your data with:

  • Service providers who help us run our business (e.g. IT, cloud storage, payment providers).
  • Professional advisers (e.g. accountants, insurers).
  • HMRC or regulators if required by law.

We require all third parties to respect your data and keep it secure.

8. International Transfers

Some of our service providers (e.g. cloud storage or email providers) may be based outside the UK. Whenever we transfer your data, we ensure a similar level of protection is applied (such as standard contractual clauses approved for use in the UK).

9. Data Security

We have put in place appropriate measures to prevent your data being lost, used, or accessed in an unauthorised way. Access is limited to those with a business need, and they are subject to confidentiality obligations.

10. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal or accounting requirements.

  • By law, we must keep certain client and financial records for six years after you stop being a customer.
  • After this time, your data will be securely deleted or anonymised.

11. Your Legal Rights

You have the right to:

  • Request access to the personal data we hold on you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your data (where there’s no good reason for us keeping it).
  • Object to processing where we rely on legitimate interests.
  • Request restriction of processing.
  • Request transfer of your data to you or a third party.
  • Withdraw consent at any time (for example, to stop receiving marketing).

If you wish to exercise any of these rights, please contact us at hello@lustresupport.com.

12. Cookies

We use cookies on our website to improve user experience and analyse traffic. For more information, please see our Cookie Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:
📧 hello@lustresupport.com
📍 London, UK